Pioneer Social FAQ

Common Questions


Common questions:

What support can I expect at each subscription level? 

All subscribers use an online content-planning calendar to help plan local social messages for the quarter. We provide custom Facebook and Twitter cover images, suggestions of four to five energy efficiency tips, four to five electrical safety tips and holiday messages each month. We schedule the content for our social media management subscribers.

Do you post content for me? 

Everyone receives our planning tools and content. It is up to you to post content, unless you opt for our social media management plan. If so, you get the same tools, plus we schedule content after you review and approve it. We also schedule up to four additional posts per month, by request.

What kind of content can I expect? 

Each week we provide a #BeSafe tip and consumer #EnergyTips, each paired with a graphic, video or industry link. Graphics branded with your logo are provided for national holidays and utility-related events (i.e. Earth Day, National Cooperative Month, Public Power Week, etc.).

Will every graphic include my logo? 

Energy efficiency and safety graphics are universal. Holiday images include the logo of gold and diamond social media members.

Can I ask Pioneer to create specific content?

We love to get suggestions for program content and partner messages (BPA, Northwest RiverPartners, Touchstone Energy, etc.). If a message is universal, we will do our best to include it in the program. We can even create a content library for regional topics if we get enough requests. Need a message about a specific program at your utility? Gold and diamond members get graphic design credits every month to help you create successful social media campaign for local initiatives.

Does the program include reporting features?

Yes; gold members get one report each month, while diamond members get unlimited reports.

Do I have to sign up for a year or can I pay monthly? 

You may subscribe on a monthly or annual basis. Let us know which works best for you.