outages

Blog

Crisis Communications

Outages + Coffee

Anna Politano, director of public relations and communications for the Oklahoma Association of Electric Cooperatives, shares insights from her thesis work interviewing consumers about their perception of utility outage communications.

Anna Politano, CCC

March 2, 2021

Blog

Crisis Communications

Storm Hair, Don’t Care

To understand how an extended crisis impacts communicators, we interviewed two #UtilityPioneers in our award-winning eBook, Coping with a Crisis. Two of the findings ring true in today's social-distancing reality: Make time to breathe, and scout (from a distance) for powerful stories.

Megan McKoy-Noe, CCC

April 7, 2020

Blog

Crisis Communications

Coping with a Crisis: Don’t Shoot the Messenger. Use it.

With the rise of messaging, crisis communication plans must address how to use Facebook Messenger during an extended outage. These tips from our eBook, Coping with a Crisis, outline which tools help utility communicators manage consumer messages.

Megan McKoy-Noe, CCC

November 6, 2019