StoryConnect: The Podcast

Evaluation — Exploring the Customer Experience

During the evaluation stage of the customer journey, consumers may get bombarded with questions and doubts as they are researching your service. How can companies provide content and tools that inform and educate consumers about their service in a precise and helpful manner?

Carrie Huckeby

July 29, 2021

Podcasts

Member/Consumer Experience

Awareness — Exploring the Customer Experience

It’s not enough that your company has a great product. Customers need to find your company and have a good impression about the brand.

Carrie Huckeby

July 22, 2021

Podcasts

Member/Consumer Experience

Journey — Exploring the Customer Experience

This episode of “StoryConnect: The Podcast” begins a special six-part miniseries exploring the customer experience. Each stop on the journey is important to have a great customer experience. But first, what is the customer experience?

Carrie Huckeby

July 15, 2021