eBooks


Outages + Coffee

Outages + Coffee


Posted By on Mar 2, 2021

A need for information. Consumer expectations. Posts nurturing a utility connection. And coffee. Power restoration work requires LOTS of coffee. Anna Politano, director of public relations and communications for the Oklahoma Association of Electric Cooperatives, shares insights from her thesis work interviewing consumers about their perception of utility outage communications.

Read about her findings and then register to hear more about her work when she joins our webinar series on March 16!

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Are you prepared to manage your community’s broadband expectations? While every broadband project is a little different, our new broadband guide is based on experience WordSouth gained as a communications partner in more than 30 fiber build-outs.

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A content planner brings all of your communication channel planning into one place. Our planning guide breaks this down into four areas: key messages, local pages, bill inserts and a curated 2021 calendar of industry-related engagement opportunities.

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We cannot take a single social media follower for granted. The burden is on each of us, as public power communicators, to be personal and helpful. A new video highlights how public power utilities are adding personal, helpful touches to their work to be human in a digital world.

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Make Human Connections

Make Human Connections


Posted By on Aug 18, 2020

Digital engagement—whether it’s day-to-day conversations or moving meetings online—graduated from a best practice to a MUST in 2020. To strengthen your digital engagement chops, download our new eBook, How to Be Human in a Digital World.

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