How can utilities hold consumer meetings in a new social-distance world? Not all public power utilities meet regularly with consumers, but electric cooperatives are required to allow all members to vote at annual meetings. Learn how some electric cooperatives are opting for online streaming, call-in or drive-by annual meetings.
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We are building a “new work life normal,” so let’s aim high to establish communications practices that are sustainable, stressless and most importantly, bring our organizations success. Here are seven tips to take us in that direction.
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To understand how an extended crisis impacts communicators, we interviewed two #UtilityPioneers in our award-winning eBook, Coping with a Crisis. Two of the findings ring true in today’s social-distancing reality: Make time to breathe, and scout (from a distance) for powerful stories.
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Many utility staff started working from home this week, some for the first time. Struggling with the shift? Here are four working from home myths and ways you can be successful in a social distance-driven world.
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With the rise of messaging, crisis communication plans must address how to use Facebook Messenger during an extended outage. These tips from our eBook, Coping with a Crisis, outline which tools help utility communicators manage consumer messages.
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During a natural disaster, you may lose more than power. When Hurricane Michael hit Florida, it wiped out cellphone and internet service. Before a storm hits, it’s wise to phone a friend (or two) and get social media backups in place. Learn how.
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