To understand how an extended crisis impacts communicators, we interviewed two #UtilityPioneers in our award-winning eBook, Coping with a Crisis. Two of the findings ring true in today’s social-distancing reality: Make time to breathe, and scout (from a distance) for powerful stories.
Read More
Many utility staff started working from home this week, some for the first time. Struggling with the shift? Here are four working from home myths and ways you can be successful in a social distance-driven world.
Read More
With the rise of messaging, crisis communication plans must address how to use Facebook Messenger during an extended outage. These tips from our eBook, Coping with a Crisis, outline which tools help utility communicators manage consumer messages.
Read More
During a natural disaster, you may lose more than power. When Hurricane Michael hit Florida, it wiped out cellphone and internet service. Before a storm hits, it’s wise to phone a friend (or two) and get social media backups in place. Learn how.
Read More
One of the best features of public power utilities is the way we share best practices and tools. To help you prepare for hurricanes, wildfires, snowstorms and other types of extended outages, we’re working on a new eBook, Coping with a Crisis.
Read More
Recent Comments