Crisis Communications


Outages + Coffee

Outages + Coffee


Posted By on Mar 2, 2021

A need for information. Consumer expectations. Posts nurturing a utility connection. And coffee. Power restoration work requires LOTS of coffee. Anna Politano, director of public relations and communications for the Oklahoma Association of Electric Cooperatives, shares insights from her thesis work interviewing consumers about their perception of utility outage communications.

Read about her findings and then register to hear more about her work when she joins our webinar series on March 16!

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Connecting During Covid

Connecting During Covid


Posted By on Oct 21, 2020

Want to keep consumers engaged during this unique time? Embrace digital, find partners and look for opportunities to delight your consumers. Learn how Ravalli Electric Co-op is engaging members in Montana!

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The greatest shots happen when we trespass others’ personal space and capture the unique beauty of the human personality. But how do you take personal photographs in these times of social distancing?

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A freelance writer asked us for phone interview advice last month, so we turned to the experts: the NewsData reporting team. These reporters cover energy and natural gas policy across the Western U.S. and Canada. We hope their insights help strengthen your reporting in a social-distance world!

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Tired of sharing social distance and hand washing reminders? Some utilities are switching up social and local page content by looking for positive, sharable moments. In Florida, a co-op’s #PoweredbyPositivity posts capture how staff and community support each other, while a Pennsylvania utility staff focus on thankful moments. Stay positive with these ideas from your peers!

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