Crisis Communications

Resources to Help Utility Pioneers Weather a Busy Hurricane Season

Crisis communication plan? Check. Network of friends who can help if you lose power? Double check. Storm season’s coming, and Utility Pioneers are gearing up for a windy ride. While we can’t predict when or where a storm might strike, we’ve got tools and peer advice to help you weather the storm.

Megan McKoy-Noe, CCC

June 1, 2022

Blog

Community Engagement, Crisis Communications, Magazines, Pioneer News

Social Storms eBook, HeART of Community Podcast in the Spotlight

Pioneer’s team of utility storytellers won two awards, Best Special Publication and Most Innovative Use of Digital Communication, in the national 2022 Spotlight on Excellence Awards program. Learn the story behind our winning work, and find ideas to help strengthen your next storytelling adventure!

Andy Johns

April 29, 2022

Blog

Crisis Communications, More Powerful Together, Staff Engagement

Build Your Network Before a Crisis

We can all use a little help sometimes. Get through the next crisis and maybe get a few hours of sleep at night by building a team now, before the crisis strikes. Use these tips to build a network inside your utility, around your community and across the public power family.

Sheila Corson

March 8, 2022

Case Study

Crisis Communications

Major Outage / Crisis

You are on the front lines of restoring critical functions (and a sense of normalcy) to your communities in the aftermath of an outage or crisis. As such, you know the importance of a good plan. But even the best plans cannot account for every possibility. There are times when an event is so catastrophic that you’re left searching for ways to adequately communicate in the midst of it — and to document it afterwards.

Jeremy Wise

Case Study

Crisis Communications

Webinar Archive: Consumer Perception of Outage Communication

How often do you think of outage messaging from a consumers’ perspective? Anna Politano, director of public relations and communications at the Oklahoma Association of Electric Cooperatives, took this task to heart. She wrote her graduate thesis on what needs drive consumers to engage with a utility during an outage, and shares highlights in this webinar.

Anna Politano, CCC

Podcasts

Crisis Communications

Communicating through a Ransomware Attack

Andy Johns

March 8, 2021

Blog

Crisis Communications

Outages + Coffee

Anna Politano, director of public relations and communications for the Oklahoma Association of Electric Cooperatives, shares insights from her thesis work interviewing consumers about their perception of utility outage communications.

Anna Politano, CCC

March 2, 2021

Blog

Crisis Communications

Connecting During Covid

Want to keep consumers engaged during this unique time? Embrace digital, find partners, and look for opportunities to delight your consumers. Learn how Ravalli Electric Co-op is engaging members in Montana!

Melissa Greenwood

October 21, 2020

Nick can create podcasts in a meeting room at the utility office (pictured), or at home with an empowered magazine sample

Blog

Crisis Communications

Alone Together: Internal Communications During a Pandemic

The COVID-19 pandemic has created a new normal for business. How can you make sure that your internal communications remain intact? Read examples of changes to internal communications made at Seminole Electric that are likely to stick around for the long haul.

Nick McKaig

September 30, 2020

Podcasts

Crisis Communications

How Telcos are Responding to COVID-19 Part 3

Andy Johns

June 10, 2020