Event Details

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About the Webinar

Outages, high bills or a bad mood can trigger negative social media comments. Misery loves company; if left alone, these comments tend to spawn. Learn how storytelling and thoughtful (not defensive!) replies can transform upset commenters into informed consumers. We’ll provide draft comment procedures and tools, showing how being human can deflate sour situations. Dealing with haters? Get fallback measures to thwart trolls without losing community trust.

All webinars are at 2 pm Eastern, 1 pm Central, and 11 am Pacific.


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