With the rise of messaging, crisis communication plans must address how to use Facebook Messenger during an extended outage. These tips from our eBook, Coping with a Crisis, outline which tools help utility communicators manage consumer messages.
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Truck-or-Treat! Halloween parade ideas for utilities Spooky fall festivities are rolling out across the nation. Need a creative utility truck costume for your community’s Halloween parade? After following a fun Listerv conversation between electric co-op communicators and National Rural Electric Cooperative Association’s spooktastic communications team, we wanted to share some of their ideas and one of our own. Creepy Cat Use...
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As public power employees, many of us forget our business model is amazing (and rare). Take advantage of October as a time to share your story and help your staff and consumer-members get excited about community-owned power!
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Do you have a cohesive, actionable plan for your consumer engagement efforts? Learn how to create a plan, test your messages and reach your consumers!
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During a natural disaster, you may lose more than power. When Hurricane Michael hit Florida, it wiped out cellphone and internet service. Before a storm hits, it’s wise to phone a friend (or two) and get social media backups in place. Learn how.
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